Terms and Conditions (T&C)

Welcome to Songbird. We provide the lowest rates and the best connection quality Virtual Calling Card services to customers worldwide.

Delivery Policy

If this is your first order with Songbird, a representative will review your order and may optionally contact you within a short time after you submit your order to verify your information. Songbird then processes your order and releases your order to your online account and also sends an email with your PIN and dialing instructions. Future orders process instantly on your computer screen (you must use the same email address and password that you registered with). You may also receive a follow up phone call for confirmation if your billing information changes.

Refund Policy

Since, our product is virtual and is instantly delivered in the form of a PIN that has immediate monetary value, we must be cautious when providing refunds. Our product cannot be re-sold, thus, you should be very careful in selecting the phone card you want. At Songbird's discretion, we provide refunds or replacement cards if you have a problem with the card that the phone card carrier cannot resolve.

Terms of Use

  1. Your Songbird Calling Card is not transferable. You may authorize others to use your card, but the responsibility of payment for the charges incurred remains yours.
  2. The Songbird Calling Card is the property of Songbird and must be returned at Songbird's or its agent's request.
  3. Songbird will attempt to provide services with the highest accuracy, but does not warrant such services to be error free or fit for any particular purpose.
  4. The liability of Songbird, or any of its employees, agents or cooperating service provider(s), arising from any non-delivery or any other errors or omissions in the provision of such services is limited to an amount equal to the charge for any such service(s).
  5. The Songbird Calling Card is subject to limited availability. Songbird reserves the right to refuse to issue certain card names.
  6. Songbird suspects fraudulent, abusive or illegal use of your Calling Card, Songbird may among other things, suspend, restrict or terminate your card without notice.
  7. Songbird reserves the right to deactivate your Calling Card without further notice to you if you leave Songbird and if your card remains inactive for a period of at least 12 months.
  8. Intermittently, songbird.com may make available a link to a third party's web site. These links will let you leave songbird-hk.com. The linked sites are not under songbird-hk.com control and Songbird is not responsible for the contents of any linked site or any link contained in a linked site, or any changes or updates to such sites. songbird-hk.com is not responsible for webcasting or any other form of transmission received from any linked site. songbird-hk.com provides the links only as a convenience. songbird-hk.com does not endorse the site or its use or contents.

Securities Capabilities

We, Songbird, offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our database. This information can only be accessed by certain authorized personnel who are required to keep the information completely confidential.
All online credit card transactions made on Songbird are handled by PayDollar, the leading, secure and reliable international payment service providers through the Internet. When PayDollar billing form asks customers to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry – Secure Socket Layering (SSL) – that ensures safe Internet transmission of your personal information
In order to be sure that the information transferred between your browser and the PayDollar server is secure, it is important to be aware of the security information available to you through your browser.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will be kept on file for more than 60 days in order to bill you monthly for services used.

Consumer Data Privacy Policy

Songbird is authoritatively committed to protecting its clients’ privacy as our customers interact with us from time to time. All of the customer data we collect when you sign up for your free membership is kept on our secure site server, and is protected against unauthorized access behind multiple firewalls. The information which we collect from you is only for carrying on our business purposes. We strongly promise that this customer information is only used by us and will not be given out or sold to any other organization. Your personal information is deleted when it is no longer required for its original purpose. If you wish to be removed from our database records at any time, please feel free to contact us at noc@songbird-hk.com and we will be glad to accommodate your request. Moreover, your personal information held by us is available at any time at your request.

Contact Us

Office: 4 11/F, Boss Commercial Centre 28, Ferry Street, Yau MA Tei Kowloon, Hong Kong.
E-mail: sales@songbird-hk.com
Phone: +852-58035634, +88-01950012340
Skype: sales.songbird , retail.songbird